Email support
Support is handled by email and normally replies within 24 hours.
- ·Support: support@claudewhiteboards.xyz
- ·Order lookup: /query
- ·Delivery guide: /verify
Claude Whiteboards support
Email support@claudewhiteboards.xyz. Include the order number, purchase email, payment time and a masked screenshot. Never send a password or verification code.
What to include
Send only the information needed to identify the order and reproduce the issue.
- ·Order number and purchase email.
- ·Payment time, amount and method.
- ·Claude account email and the exact error language.
What never to send
Never send passwords, one-time codes, recovery codes, session cookies or full payment-card data.
Frequently asked questions
How long does delivery take?
The supplier normally completes the manual Claude Max top-up within 1–24 hours after the required account information is available.
What do I need to look up an order?
Use the order number shown after payment plus the purchase email. The private order page shows payment and manual-delivery status.
Will the top-up renew automatically?
No. Stripe charges once for the one-month top-up selected. Future renewal is a separate purchase.