ORDER VERIFY
Verify your Claude Max top-up
After payment, verify progress with the private order number plus the purchase email. Verification never needs a password, one-time code or recovery code.
Verification steps
- 1Keep the CW order number shown after payment and the purchase email used at checkout.
- 2Open the order lookup page and enter both; they must match exactly.
- 3Read the status: awaiting payment, waiting for supplier capacity, manual delivery in progress, delivered or refund processing.
- 4When delivery is complete, follow the instructions and confirm the Max plan on the correct Claude account.
- 5If delivery exceeds the 1–24 hour supplier window, email support with the order number and payment details.
When lookup fails, check in this order
- · You may be using the Stripe session or PaymentIntent id (cs_ or pi_) instead of the private order number.
- · The order number and purchase email must match exactly, including case and domain.
- · The order may have been placed with a different email - try the other inbox you use.
- · If none of the above helps, email support@claudewhiteboards.xyz with the order number, payment time and method.
Frequently asked questions
Why can't I find my order with the Stripe reference?
Stripe shows a checkout session or PaymentIntent id (starting with cs_ or pi_). That is not our order number. Use the private order number shown after payment.
I typed the wrong purchase email - now what?
Lookup requires an exact match. Email support with the order number, payment time and payment method so the record can be checked manually.
The order has been waiting for capacity for a while.
The supplier may be handling earlier paid orders first. Keep the order number, check the order page, and contact support if the 1–24 hour window has passed.
Where do I see the delivery details?
The order page shows the manual-delivery state and any next step. Contact support with the order number if instructions are missing.
Do I need to provide a password to verify?
No. Verification needs the order number and purchase email. Refuse any request for passwords, one-time codes, recovery codes or full session data.